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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I connect my product to my wireless network using the product's control panel?
- My product is printing blank pages. What should I do?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How should I load envelopes?
- How do I refill the ink tank?
- I'm having trouble sending or receiving faxes. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- What are the port numbers for Epson network printers (wired and wireless)?
- I cannot scan over a network. What should I do?
- How do I restore my product's default settings?
- How do I set the default print settings in Windows or on my Mac?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- Printing or scanning is slow over my wireless connection. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I copy a document or photo using my product's control panel?
- How do I set up my product for the fastest printing?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- How do I save faxes to my Windows computer instead of printing them?
- When I send a handwritten fax, the recipient can't read the fax. What should I do?
- How do I clear the fax header on the product?
- What does a flashing received fax light mean?
- My product is unable to receive faxes after I changed the number of rings to answer, Fax Speed, or Distinctive Ring settings. What should I do?
- How do I save faxes to my Mac instead of printing them?
- How do I change the baud rate or fax speed on my product?
- Will I lose faxes if the product is turned off?
- Can I use a pre-paid calling card to send a fax?
- The quality of my fax is poor. What should I do?
- How do I send a fax using the Fax Utility in Windows?
- How do I create a header for my faxes?
- How do I use an answering machine with my fax?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I confirm my fax was sent?
- How do I restore my original fax settings?
- How do I set up a Speed/Group Dial list with the Fax Utility on my Mac?
- How do I send a fax using the Fax Utility on my Mac?
- How do I send a fax from my product control panel?
- How do I add a pause when I enter a fax number on the product's control panel?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- How many pages can I store in the fax memory?
- Can I use digital voicemail with my fax?
- The fax header gets cut off when I send a fax. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- I cannot access the fax settings on my product's control panel. What should I do?
- Do I need a filter if I'm faxing over a DSL?
- How do I reset the ink level for my product?
- How do I refill the ink tank?
- Which Epson ink bottle should I use with this product?
- How do I know when the ink tank needs to be refilled?
- Are there any safety precautions I should take when handling the ink?
- I see a message on the LCD screen prompting me to reset the ink level, but the ink level is not below the lower line on the ink tank. What should I do?
- I still see white or dark lines in my printout after cleaning the print head three times. What should I do?
- How do I fill the ink tank for the first time?
- I spilled ink. What should I do?
- How do I create a custom paper size for my product in Windows?
- Which type of paper can I print on?
- How do I select the paper source in Windows?
- Does the type of paper I use make a difference?
- How do I know which paper or media type to select in my product's driver?
- How should I load envelopes?
- I'm having paper feed problems. What should I do?
- Can the product print on CDs and DVDs?
- My product is printing blank pages. What should I do?
- My printout has a slight slant. What should I do?
- My printout contains incorrect characters. What should I do?
- My printout has incorrect margins. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has lines running through it. What should I do?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- Where do I place a legal-size document on my product to scan it?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- I can't start Epson Scan 2. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan from a smart device?
- I cannot scan over a network. What should I do?
- How do I scan using my product's control panel?
- Scanning is slow when I scan with Epson ScanSmart. What should I do?
- How do I scan a document with Epson ScanSmart?
- How do I attach a scanned image to an email with Epson ScanSmart?
- How do I print a scanned image or file with Epson ScanSmart?
- How do I change the scan settings in Epson ScanSmart?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I get a replacement CD for my product?
- How do I install the software for my product if I don't have the CD?
- The option for 2-Sided Printing (Windows) or Two-sided Printing Settings (Mac) is gray or not available. What should I do?
- Can I select a print resolution by selecting a specific DPI (dots per inch) setting?
- How do I change the Power Off Timer setting?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I change the Sleep Timer setting?
- How do I restore my product's default settings?
- How do I set up my product for wireless printing in Windows or on my Mac?
- Which Epson product software settings are not supported by Apple's AirPrint driver?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I check my product’s network status?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I change from a Wi-Fi connection to a wired network connection?
- How do I connect my product to my wireless network using the product's control panel?
- How do I connect my WPS-enabled wireless router to my product?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- How should I transport or store my product?
- How do I determine the number of pages that have fed through the product?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.
Try this step-by-step interactive guide to clear error messages that appear on the control panel.
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about using Epson ScanSmart software.
This document contains notices and Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
This document provides complementary or late-breaking information to supplement your product documentation.
Extended Service Plan
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