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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I connect my product to my wireless network using the product's control panel?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- How do I replace the ink cartridges?
- I'm having paper feed problems. What should I do?
- I cannot scan over a network. What should I do?
- Can my product still print if an ink cartridge is expended or not installed?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- How do I set the default print settings in Windows or on my Mac?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How should I transport or store my product?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- How do I enable double-sided printing for my product in Windows or on my Mac?
- How do I make multiple copies using the product's control panel?
- How do I set up my product for the fastest printing?
- How do I print a borderless photo from Windows or my Mac?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- Printing or scanning is slow over my wireless connection. What should I do?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- How do I create a header for my faxes?
- How do I confirm my fax was sent?
- How do I restore my original fax settings?
- Can I use a pre-paid calling card to send a fax?
- How do I use an answering machine with my fax?
- How do I send a fax using the Fax Utility on my Mac?
- How do I send a fax using the Fax Utility in Windows?
- Do I need a filter if I'm faxing over a DSL?
- The fax header gets cut off when I send a fax. What should I do?
- Can I use digital voicemail with my fax?
- I cannot access the fax settings on my product's control panel. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- How do I add a pause when I enter a fax number on the product's control panel?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- How many pages can I store in the fax memory?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I send a fax from my product control panel?
- The quality of my fax is poor. What should I do?
- How do I print faxes stored in the fax memory when the product has an expended ink cartridge?
- When I send a handwritten fax, the recipient can't read the fax. What should I do?
- How do I change the baud rate or fax speed on my product?
- How do I clear the fax header on the product?
- How do I save faxes to my Mac instead of printing them?
- How do I save faxes to my Windows computer instead of printing them?
- How can I know if there is a fax stored in the product?
- How do I replace the ink cartridges?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- Which ink cartridges should I use with this product?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- What is my product doing after I install a new ink cartridge?
- How do I know when an ink cartridge needs to be replaced?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- Why is Epson shipping initial ink cartridges with my product?
- I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?
- Can my product still print if an ink cartridge is expended or not installed?
- Does the type of paper I use make a difference?
- How should I load envelopes?
- How do I know which paper or media type to select in my product's driver?
- Can the product print on CDs and DVDs?
- I'm having paper feed problems. What should I do?
- My original does not feed from the ADF (Automatic Document Feeder). What should I do?
- Which type of paper can I print on?
- How do I create a custom paper size for my product in Windows?
- How do I select the paper source in Windows?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- My printout has lines running through it. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has incorrect margins. What should I do?
- My printout contains incorrect characters. What should I do?
- My printout has incorrect colors. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My product is printing blank pages. What should I do?
- My printout has a slight slant. What should I do?
- The photos I print on glossy photo paper smear after they are printed. What should I do?
- How do I scan a document with Epson ScanSmart?
- How do I change the scan settings in Epson ScanSmart?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- I cannot scan over a network. What should I do?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I scan using my product's control panel?
- I can't start Epson Scan 2. What should I do?
- How do I print a scanned image and save the file to my computer with Epson ScanSmart?
- How do I attach a scanned image to an email with Epson ScanSmart?
- How do I scan from a smart device?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- Where do I place a legal-size document on my product to scan it?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I change the Power Off Timer setting?
- How do I change the Sleep Timer setting?
- How do I restore my product's default settings?
- How do I add my product as an IP printer on my Mac?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Where can I find the IP address of my router?
- How do I change the font size of text when I print from software in Windows?
- Does Epson make drivers for Linux?
- What are the port numbers for Epson network printers (wired and wireless)?
- How do I obtain the latest product software for Windows or my Mac?
- Who do I contact for software support?
- How do I turn off the pop-up messages from Epson Event Manager in Windows 10?
- How do I set up my product for wireless printing in Windows or on my Mac?
- The option for 2-Sided Printing (Windows) is gray or not available. What should I do?
- How do I connect my WPS-enabled wireless router to my product?
- How do I connect my product to my wireless network using the product's control panel?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I check my product’s network status?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- How should I transport or store my product?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
Try this step-by-step interactive guide to clear error messages that appear on the control panel.
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.
Try this step-by-step interactive guide if your printout appears blurry, smeared, faint, grainy, has gaps or white lines, or has incorrect colors.
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
This document provides complementary or late-breaking information to supplement your product documentation.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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