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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I send a fax from my product control panel?
- How do I replace the ink cartridges?
- How do I connect my product to my wireless network using the product's control panel?
- How do I scan using my product's control panel?
- My product is printing blank pages. What should I do?
- My printout has incorrect colors. What should I do?
- How do I restore my product's default settings?
- My printout has lines running through it. What should I do?
- How should I load envelopes?
- I'm having paper feed problems. What should I do?
- How do I enable double-sided printing for my product in Windows or on my Mac?
- How do I copy a document or photo using my product's control panel?
- How do I set up my product for the fastest printing?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I print a borderless photo from Windows or my Mac?
- Printing or scanning is slow over my wireless connection. What should I do?
- How do I set the default print settings in Windows or on my Mac?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- How do I create a header for my faxes?
- Can I use a pre-paid calling card to send a fax?
- How do I forward a fax I received to another fax machine?
- How do I confirm my fax was sent?
- How do I restore my original fax settings?
- How do I send a fax using the Fax Utility in Windows?
- How do I set up a Speed/Group Dial list with the Fax Utility on my Mac?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I send a fax using the Fax Utility on my Mac?
- How do I send a fax from my product control panel?
- How do I use an answering machine with my fax?
- The quality of my fax is poor. What should I do?
- How do I save faxes to my Mac instead of printing them?
- How do I print faxes stored in the fax memory when the product has an expended ink cartridge?
- When I send a handwritten fax, the recipient can't read the fax. What should I do?
- Will I lose faxes if the product is turned off?
- What does a flashing Received Fax light mean?
- How do I change the baud rate or fax speed on my product?
- How do I save faxes to my Windows computer instead of printing them?
- I can send a fax but can't receive one. What should I do?
- My product is unable to receive faxes after I changed the number of rings to answer, Fax Speed, or DRD settings. What should I do?
- How do I clear the fax header on the product?
- Can I use digital voicemail with my fax?
- How many pages can I store in the fax memory?
- The fax header gets cut off when I send a fax. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- How do I add a pause when I enter a fax number on the product's control panel?
- I cannot access the fax settings on my product's control panel. What should I do?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Do I need a filter if I'm faxing over a DSL?
- Which ink cartridges should I use with this product?
- How do I replace the ink cartridges?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- How do I know when an ink cartridge needs to be replaced?
- What is my product doing after I install a new ink cartridge?
- Why is Epson shipping initial ink cartridges with my product?
- Can my product still print if an ink cartridge is expended or not installed?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- How do I know which paper or media type to select in my product's driver?
- Does the type of paper I use really make a difference?
- I'm having paper feed problems. What should I do?
- My original will not feed from the ADF (Automatic Document Feeder). What should I do?
- How should I load envelopes?
- How do I select the paper source in Windows?
- Which type of paper can I print on?
- How do I create a custom paper size for my product in Windows?
- Can the product print on CDs and DVDs?
- My printout has a slight slant. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout has incorrect colors. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has lines running through it. What should I do?
- My printout has incorrect margins. What should I do?
- My product is printing blank pages. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- I can't start Epson Scan 2. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan using my product's control panel?
- How do I scan from a smart device?
- I am unable to scan multiple images at once. What should I do?
- Where do I place a legal-size document on my product to scan it?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- Scanning is slow to start when I select the Scan to Network Folder/FTP option on my product's control panel. What should I do?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I restore my product's default settings?
- How do I change the Sleep Timer setting?
- How do I change the Power Off Timer setting?
- How do I manually assign a static IP address to my product?
- The option for 2-Sided Printing (Windows) or Two-Sided Printing Settings (Mac) is gray or not available. What should I do?
- How do I install the software for my product if I don't have the CD?
- Can I select a print resolution by selecting a specific DPI (dots per inch) setting?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I get a replacement CD for my product?
- Which Epson product software settings are not supported by Apple's AirPrint driver?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How do I connect my WPS-enabled wireless router to my product?
- How do I change from a Wi-Fi connection to a wired network connection?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my product to my wireless network using the product's control panel?
- How do I check my product’s status on the network?
- How do I connect my product with a Wi-Fi Direct connection?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- How should I transport or store my product?
- How do I determine the number of pages the product has printed?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.
Try this step-by-step interactive guide to clear error messages that appear on the control panel.
This document will assist you with product unpacking, installation and setup.
This Spanish document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about using and configuring your products network settings.
This document provides quick reference for common uses and describes Epson's limited warranty for this product. (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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Mail :
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