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- Top FAQs
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Setup
- Software
- Software or Setup
- Other
- Scanning is slow. What should I do?
- How should I clean the inside of my product?
- How do I load originals with a carrier sheet?
- How do I scan a document with Epson ScanSmart?
- How do I uninstall the product software?
- How do I load plastic cards in the input tray?
- How many documents can I load in the product's input tray?
- How do I load originals in the input tray?
- How do I replace the product rollers?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- I see the message Reduce the resolution to save the image in the size that you specified when I scan with Epson ScanSmart. What should I do?
- I see the message Object reference not set to an instance of an object in Epson ScanSmart when I use the QuickBooks Desktop. What should I do?
- I see the message You cannot send the email. Confirm the settings on my Mac, when I use the Attach to Email feature in Epson ScanSmart. What should I do?
- The product is not converting characters to editable text (OCR). What should I do?
- I see lines through all my scanned images. What should I do?
- An area I highlighted with a fluorescent (or neon) marker does not appear in my scan. What should I do?
- Only part of my document scans. What should I do?
- A black rectangle appears next to the business card I scanned. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- I'm having paper feed problems. What should I do?
- How do I load originals in the input tray?
- My original jammed in my product. What should I do?
- What is the maximum document length I can scan with my product?
- How many documents can I load in the product's input tray?
- How do I load a legal-size document?
- The scanner doesn't work properly when I press the start button. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- How do I change the scan settings in Epson ScanSmart?
- How do I attach a scanned image to an email with Epson ScanSmart?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan a thick or large document?
- Scanning is slow. What should I do?
- The product does not detect multiple originals placed on the scanner glass when I use the optional flatbed scanner dock. What should I do?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I print a scanned image or file with Epson ScanSmart?
- How do I scan a document with Epson ScanSmart?
- How do I export receipts to QuickBooks Online?
- How do I save receipt data as a TurboTax File?
- How do I select which columns to display when I review receipts in Epson ScanSmart?
- How do I export receipts to Quicken?
- How do I export bulk images of receipts from ScanSmart?
- How do I import receipt images from a JPEG or PDF file?
- How do I export multiple receipts from Epson ScanSmart?
- How do I export receipts to QuickBooks Desktop in Windows?
- I see a message to install Evernote (when it's already installed) when I try to connect Evernote to an Epson scanner app. What should I do?
- How do I change the Sleep Timer setting?
- My computer does not recognize the product when I use a USB connection. What should I do?
- How do I uninstall the product software?
- How do I load originals with a carrier sheet?
- How do I change the Power Off Timer setting?
- Which software is available for my product?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Is my product compatible with the Epson Network Interface Unit?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How many custom paper sizes can I create in Epson Scan 2?
- The Manage Invoices/Receipts button does not appear in Epson ScanSmart in Windows. What should I do?
- Why are the TurboTax and Quicken buttons grayed out when using the Export and Save option in Invoice/Receipt Manager?
- Can I export receipts and invoices to QuickBooks Desktop for Mac using Epson Receipt Manager software?
- The product does not turn on. What should I do?
- The scanner does not turn on or turns off unexpectedly. What should I do?
- Does my product have a security slot?
- Which user replaceable parts or accessories are available for my product?
- How should I transport or store my product?
- When should I use the optional carrier sheet?
- How do I load plastic cards in the input tray?
- Does Epson have a program where I can donate my working electronic equipment?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains notices and Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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Phone :
(562) 276-4382
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Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720