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- Top FAQs
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I change the ink cartridge?
- How do I use an answering machine with my fax?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- How do I install the latest OS X 10.5 scanner driver?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- How do I use the control panel buttons to copy a document or ID card?
- My product control panel displays the message Recovery Mode. What should I do?
- How do I change the baud rate or fax speed on my product?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- My product is printing blank pages from Windows or my Mac. What should I do?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- Printing and scanning seems slow on my product when I use a wireless connection (router or access point). What should I do?
- How do I use the control panel buttons to copy a document or ID card?
- How do I set up my product for the fastest printing?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- I can print wirelessly to my product on my home network, but I can't print when I connect the same computer to a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- My product control panel displays the message Recovery Mode. What should I do?
- I see the message Printer is Offline when I try to print with a Wireless (Wi-Fi) connection. What should I do?
- I see the message Printer is Offline when I try to print with a Wired (Ethernet) connection. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Will I lose faxes stored in the fax memory if my product is turned off?
- I can send a fax but can't receive one. What should I do?
- Can I use a pre-paid calling card to send a fax?
- How do I change the baud rate or fax speed on my product?
- My product is unable to receive faxes after I changed the number of rings to answer, Fax Speed, and DRD settings. What should I do?
- How do I clear the fax header on my product?
- What are speed dial and group lists and how do I create them for my fax numbers?
- When I send a hand-written fax, the recipient can't read the fax content. What should I do?
- Can I use the Epson FAX Utility to receive faxes into my computer?
- How do I send a fax from my product's control panel?
- How do I send a fax using the Fax Utility on my Mac?
- How do I create a header for my faxes?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I send a fax using the Fax Utility in Windows?
- How do I confirm my fax was sent?
- How do I restore my original fax settings?
- How do I use an answering machine with my fax?
- How many pages can I store in the fax memory?
- Can I use digital voicemail with my fax?
- How do I add a pause when I enter a fax number on my product's control panel?
- How do I print faxes stored in the fax memory when my product has an expended ink cartridge?
- The fax header gets cut off when I send a fax. What should I do?
- I cannot access the fax settings on my product's control panel. What should I do?
- Do I need a filter if I'm faxing over a DSL?
- How long should an ink cartridge remain in my product if it's not used often?
- Which ink cartridges should I use with my product?
- How do I know when an ink cartridge needs to be replaced?
- How do I change the ink cartridge?
- Can my product still print if an ink cartridge is expended or not installed?
- What is my product doing after I install a new ink cartridge?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- Does the type of paper I use really make a difference?
- What kind of paper gives the best results for high quality printing?
- I'm having paper feed problems. What should I do?
- How should I load envelopes?
- Which type of paper can I print on?
- How do I know which paper or media type to select in my product's driver?
- Can the product print on CDs and DVDs?
- My printout is grainy when I print from any application. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has incorrect margins. What should I do?
- My printout has lines running through it. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has a slight slant. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- Can I edit documents that I have scanned with Epson Scan?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I decide which resolution to select when scanning from Epson Scan?
- What is the maximum number of pages that I can scan into one PDF file?
- How do I scan legal size documents?
- I want to enlarge an image that I'm scanning with Epson Scan. How do I obtain the best quality?
- I cannot scan from my computer with the Image Capture application. What should I do?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- How do I use the control panel buttons to scan?
- Can I use Epson Scan with my Mac?
- The orientation of some pages change from portrait to landscape when I scan multiple pages with Epson Scan and save them as a PDF. What should I do?
- How do I scan a document so I can edit the text in a word processing program?
- How do I save my scans to a specific folder when using the Scan to PC button?
- How do I enable double-sided printing for my product in Windows or on my Mac?
- Can I connect my product to my wireless network using the buttons on the control panel?
- Who do I contact for support on the software that came with my product?
- How do I set default print settings when I print from Windows or my Mac?
- I've tried to install my product's software for an Ethernet connection, but cannot complete the installation. What should I do?
- I've tried to install my product's software for a wireless connection, but cannot complete the installation. What should I do?
- I've tried to install my product's software for a USB connection, but cannot complete the installation. What should I do?
- How do I install the latest OS X 10.5 scanner driver?
- How do I install the software for my product if I don't have the CD?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- My Epson product software is missing after I updated to Windows 8.x. What should I do?
- How do I turn off Epson Status Monitor in Windows?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- How do I change the Sleep Timer setting?
- How do I install the latest scanner driver on my Mac?
- My Microsoft Office 2013 applications crash in Windows after I installed my Epson product software. What should I do?
- How do I obtain the latest product software for Windows or my Mac?
- How can I get a replacement CD for my product?
- How do I change the default settings for the Scan to PC feature?
- How do I change the font size of text when I print from software in Windows?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- When printing in Windows, how can I prevent an extra page from being ejected after every print job?
- How should I transport my product?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about setting up your product on a wireless network.
This guide describes the functions that differ in version 2.0 from the original FAX Utility for Windows
Note: The instructions for sending a fax using the FAX Utility have not changed from the original FAX Utility to FAX Utility 2.0. See your product User's Guide for instructions on sending faxes and using your product's other fax features.
This document contains additional FCC/IC compliance information. This information is supplemental to what is provided in your online User’s Guide.
This document provides technical specifications for this product.
This document provides quick reference for common uses and describes Epson's limited warranty for this product. (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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(562) 276-4382
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