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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Image Quality or Appearance
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- How do I change the ink cartridges?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection on my Mac. What should I do?
- My product is printing blank pages from Windows or my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?
- I'm having paper feed problems. What should I do?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- How do I restore my product's default settings?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- How do I use the control panel buttons to scan?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- Printing and scanning seems slow on my product when I use a wireless connection (router or access point). What should I do?
- How do I print a borderless photo from Windows or my Mac?
- How do I restore the colors in faded photos?
- How do I use the control panel buttons to copy a document?
- How do I set up my product for the fastest printing?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- My product is printing blank pages from Windows or my Mac. What should I do?
- How do I print with Windows RT?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- My product control panel displays the message Recovery Mode. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- How long should an ink cartridge remain in my product if it's not used often?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- How do I know when an ink cartridge needs to be replaced?
- Why is Epson shipping initial ink cartridges with my product?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- Can my product still print if an ink cartridge is expended or not installed?
- I'm trying to purchase ink cartridges for my product and don't see the 200-I cartridges that came with my product. What should I do?
- What is my product doing after I install a new ink cartridge?
- Which ink cartridges should I use with my product?
- How do I change the ink cartridges?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- I brought my product with me to a different country and can't find ink for it. What should I do?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- Which memory cards are compatible with my product?
- Can I just pull the memory card out of my product when I'm finished printing?
- How do I transfer photos from a memory card to my computer?
- How do I access the memory card slot in my Epson product from Windows RT?
- What is the largest supported memory card for my product?
- Can I read or write to my memory card when my product display indicates that one or more ink cartridges are expended?
- Does the type of paper I use really make a difference?
- What kind of paper gives the best results for high quality printing?
- How should I load envelopes?
- I'm having paper feed problems. What should I do?
- Which type of paper can I print on?
- How do I know which paper or media type to select in my product's driver?
- Can the product print on CDs and DVDs?
- My printout is blurry or smeared. What should I do?
- My printout has incorrect colors. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has lines running through it. What should I do?
- My printout has incorrect margins. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My product's Fix Red-Eye setting does not fix the red eye in my photo. What should I do?
- My printout has a slight slant. What should I do?
- Can I edit documents that I have scanned with Epson Scan?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I decide which resolution to select when scanning from Epson Scan?
- I want to enlarge an image that I'm scanning with Epson Scan. How do I obtain the best quality?
- I cannot scan from my computer with the Image Capture application. What should I do?
- My product doesn't detect my photos placed on the scan bed when I use the Copy/Restore Photos option on the control panel. What should I do?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- How do I use the control panel buttons to scan?
- How do I scan with Windows RT?
- Can I use Epson Scan with my Mac?
- How do I scan a document so I can edit the text in a word processing program?
- How do I save my scans to a specific folder when using the Scan to PC button?
- How do I scan a photo without scanning the entire scanner glass?
- My product driver displays the incorrect Media Type on OS X 10.8. What should I do?
- My product driver displays the incorrect Media Type on OS X 10.5.8. What should I do?
- 2-Sided Printing (Windows) or Two-Sided Printing Settings (Mac) is gray or not available for selection. What should I do?
- How do I enable double-sided printing for my product in Windows or on my Mac?
- Can I connect my product to my wireless network using the buttons on the control panel?
- How do I restore my product's default settings?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- Who do I contact for support on the software that came with my product?
- How do I set default print settings when I print from Windows or my Mac?
- I've tried to install my product's software for a USB connection, but cannot complete the installation. What should I do?
- How do I install the software for my product if I don't have the CD?
- How do I install the latest OS X 10.5 scanner driver?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- The software for my product is missing after I updated to Windows 8. What should I do?
- How do I turn off Epson Status Monitor in Windows?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- How do I change the Power Off and Sleep Timer setting?
- How do I use Epson iPrint Mobile app with my iOS device?
- How do I install the latest scanner driver on my Mac?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I use Epson Connect with my product?
- How do I obtain the latest product software for Windows or my Mac?
- How can I get a replacement CD for my product?
- How do I change the default settings for the Scan to PC feature?
- Can I print in Black and White (Grayscale) with Apple's AirPrint driver when one of the color ink cartridges is expended?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install my product on my Mac with a wireless connection, but the installation failed. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install my product in Windows with a wireless connection, but the installation failed. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- Can I set up my product for both a USB and network connection?
- How do I find my SSID and network password?
- How do I find my SSID and network password?
- When printing in Windows, how can I prevent an extra page from being ejected after every print job?
- How should I transport my product?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document will assist you with product unpacking, installation and setup.
This Spanish document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about setting up and using your product on a wireless network.
This document contains additional FCC/IC compliance information. This information is supplemental to what is provided in your online User’s Guide.
This document provides technical specifications for this product.
This document provides quick reference for common uses and describes Epson's limited warranty for this product. (warranty valid in the U.S. and Canada).
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Service Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
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Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720