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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Ink
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I replace the ink cartridges?
- How should I load envelopes?
- How do I connect my product to my wireless network using the product's control panel?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- How do I scan using my product's control panel?
- How do I connect my product with a Wi-Fi Direct connection?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see a Job Status error code on my product. What does it indicate?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I set up my product for the fastest printing?
- How do I use the copy feature to print a label on a CD/DVD?
- Can I print on CDs and DVDs?
- How do I copy a document or photo using my product's control panel?
- How do I print photos directly from a camera?
- How do I restore the colors in faded photos?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- Printing or scanning is slow over my wireless connection. What should I do?
- How do I print a borderless photo from Windows or my Mac?
- How do I set the default print settings in Windows or on my Mac?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- When I copy a CD/DVD, the printed image is smaller than the original. What should I do?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- My copies have incorrect or faint colors. What should I do?
- I see a Job Status error code on my product. What does it indicate?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- The message Open the output tray manually appears on my product. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- Which ink cartridges should I use with this product?
- How do I replace the ink cartridges?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- How do I know when an ink cartridge needs to be replaced?
- Why is Epson shipping initial ink cartridges with my product?
- What is my product doing after I install a new ink cartridge?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- Can my product still print if an ink cartridge is expended or not installed?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?
- I updated my printer's firmware, and now my product shows that the ink is not recognized. What should I do?
- I replaced an ink cartridge, but my product shows that the ink is not recognized. What should I do?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- Which memory cards are compatible with my product?
- Which USB devices can I connect to the USB port on the front of my product?
- How do I print from a USB flash drive or external device?
- Can I just pull the memory card out of the product when I'm finished printing?
- How do I transfer photos from a memory card to my computer?
- Does the type of paper I use really make a difference?
- How do I know which paper or media type to select in my product's driver?
- I'm having paper feed problems. What should I do?
- How should I load envelopes?
- What should I do if the CD/DVD feeds incorrectly or ejects?
- Which type of paper can I print on?
- The output tray automatically extends when printing. How do I close it?
- How do I create a custom paper size for my product in Windows?
- How do I select the paper source in Windows?
- My printout has lines running through it. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has incorrect colors. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout contains incorrect characters. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- My printout has a slight slant. What should I do?
- My printout has incorrect margins. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- My product is printing blank pages. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- I can't start Epson Scan 2. What should I do?
- How do I scan using my product's control panel?
- I cannot scan over a network. What should I do?
- How do I scan from a smart device?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- I am unable to scan multiple images at once. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- Where do I place a legal-size document on my product to scan it?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- How do I upload scanned images with Epson Easy Photo Scan?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I restore my product's default settings?
- How do I change the Sleep Timer setting?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I change the Power Off Timer setting?
- I cannot edit the CD jacket I am creating using Epson Print CD. What should I do?
- The option for 2-Sided Printing (Windows) or Two-Sided Printing Settings (Mac) is gray or not available. What should I do?
- How do I install the software for my product if I don't have the CD?
- Can I select a print resolution by selecting a specific DPI (dots per inch) setting?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I get a replacement CD for my product?
- Can I print in Black and White (Grayscale) with Apple's AirPrint driver when one of the color ink cartridges is expended?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How do I change from a Wi-Fi connection to a wired network connection?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I connect my WPS-enabled wireless router to my product?
- How do I connect my product to my wireless network using the product's control panel?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I check my product's status on the network?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- Can I set up my product for both a USB and network connection?
- How should I transport or store my product?
- How do I copy a document or ID card using the product's control panel?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.
Try this step-by-step interactive guide to clear error messages that appear on the control panel.
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document provides quick reference for common uses and describes Epson's limited warranty for this product. (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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Wi-Fi Printing, Print Quality, and Error Code Messages
Are you having trouble printing from a wireless network, or do you need help getting better print quality or understanding what the product’s error codes mean? Try our interactive troubleshooting modules, located on the Guided Assistance tab.
Wi-Fi Setup Videos
Do you want to easily set up your product on a wireless network or improve print quality? Watch our helpful videos, located on the Videos tab.
General Troubleshooting Questions
Are you looking for quick answers to your product questions? Find them in our frequently asked questions, located on the FAQs tab.
How-to Instructions
Need step-by-step instructions on how to use your product? See the User’s Guide, located on the Manuals and Warranty tab.