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- Top FAQs
- Cloud or Mobile
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Wireless or Wired Connection
- Other
- How do I set up a wireless connection between my computer and projector without a wireless network?
- How do I replace the lamp?
- What security measures does Epson recommend for its network products?
- Can I connect my product to external speakers?
- How do I select the image source?
- What type of equipment can I connect to my product?
- Will any wireless network adapter work in my product?
- How do I connect a USB device or camera to my product?
- How do I play sound through my product?
- Can my product do rear projection?
- Nothing projects on the screen. What should I do?
- How do I connect my image source to my product?
- How do I connect a USB device or camera to my product?
- What type of equipment can I connect to my product?
- How do I display the same image on a projection screen and a computer monitor or laptop at the same time?
- How do I project images from a USB device or external drive?
- Can I connect my product to external speakers?
- How do I set my product settings for rear and/or ceiling placement?
- Can my product do rear projection?
- How do I set up a wireless connection between my computer and projector without a wireless network?
- How do I connect my projector to a Mac?
- How do I select the image source?
- The image is not rectangular. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- How do I adjust the color for multiple projectors that are projecting from the same source?
- What do the different Color Modes do?
- Part of my image is blurry or out of focus. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- I see vertical bands, static, or noise in the image. What should I do?
- I see only a black screen when I connect an HD video device to my product through an AV receiver using an HDMI cable. What should I do?
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
- When I play movies through my DVD player and my product, the screen has a green cast. What should I do?
- The image from my computer appears stretched when it's projected. What should I do?
- How soon should I see an image after I press the power button?
- My displayed image appears jittery or shaky when I connect a DVD player to my product's Video or S-Video port. What should I do?
- The image on my screen has a red, pink, or magenta cast when I project from a computer with a VGA connection. What should I do?
- My projected images are getting darker or starting to deteriorate. What should I do?
- How can I improve the image quality?
- A black box appears where a video should appear when I project from my computer. What should I do?
- How should I clean the lens?
- How do I clean my product case?
- How do I replace the lamp?
- How do I reset the lamp timer to zero?
- When should I replace the projection lamp?
- When and how should I clean or replace the air filter?
- How do I get a replacement lamp for my product?
- Can I access the lamp and air filter with the ceiling mount installed?
- The remote control doesn't work. What should I do?
- The product's buttons don't work. What should I do?
- The remote control doesn't work as a wireless mouse. What should I do?
- Can I use the remote control to click through slideshow-style presentations?
- How do I obtain a replacement remote control?
- How do I enter an IP address with the numeric key pad on the remote control?
- Which accessories are available for my product?
- How should I transport my product?
- The incorrect or no image displays when I project through a USB connection. What should I do?
- I forgot my product's password. What should I do?
- Is there a recommended sequence of turning on my product and peripherals?
- The product won't go into sleep mode. What should I do?
- What is my product's native resolution?
- What security measures does Epson recommend for its network products?
This document contains quick setup instructions and Epson's limited warranty for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This Zip file contains the Microsoft Excel formatted ESC/VP21 Command List with command codes which are used to remotely control Epson projectors, along with the PDF Guide.
This document contains information about using EasyMP Network Projection and how to install the software.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
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(562) 276-4394
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Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720