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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Image Quality or Appearance
- Ink
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- The message An Error Has Occurred appears on my product's display screen. What should I do?
- How do I connect my product to my wireless network using my product's control panel?
- I see the message Printer is Offline. What should I do?
- How do I print in black/grayscale only?
- How do I install the software for my product?
- How do I print double-sided?
- I am unable to scan from my computer. What should I do?
- During a wireless network installation, my product could not find or connect to the wireless network. What should I do?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- My printout has lines running through it. What should I do?
- My product is printing blank pages from Windows or my Mac. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I print double-sided?
- How do I print in black/grayscale only?
- How do I print a borderless photo from Windows or my Mac?
- How do I set up my product for the fastest printing?
- Can I print on transparencies?
- Can I print on CDs and DVDs?
- Does OS X support double-sided (duplex) printing with my product?
- How do I restore the colors in faded photos?
- How do I use the copy feature to print a label on a CD/DVD?
- How do I use the control panel buttons to copy a document, photo, or CD/DVD design?
- Printing and scanning seems slow on my product when I use a wireless connection (router or access point). What should I do?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- When I try to print to my product in Windows 7, printing is slow or my product stops printing. What should I do?
- I can print wirelessly to my product on my home network, but I can't print when I connect the same computer to a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- I see the message Installation Failed or Installation could not be completed due to the following error: 0x11 when I install my product software. What should I do?
- The message An Error Has Occurred appears on my product's display screen. What should I do?
- I see the message Printer is Offline. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- Can I use the Epson FAX Utility to receive faxes into my computer?
- How do I send a fax?
- How do I create a header for my faxes?
- What are speed dial and group lists and how do I create them for my fax numbers?
- Will I lose faxes stored in the fax memory if my product is turned off?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- I'm having trouble sending or receiving faxes. What should I do?
- Can my product still send and receive a fax if an ink cartridge is expended or not installed?
- How do I change the baud rate on my fax?
- How do I use an answering machine with my fax?
- My product is unable to receive faxes after I changed the number of rings to answer, V.34, and DRD settings. What should I do?
- When I send a hand-written fax, the recipient can't read the fax content. What should I do?
- How do I confirm my fax was sent?
- Will my fax still go through if I receive an ink expended or other error during transmission?
- When I use the Epson Fax Utility to Fax from Microsoft Works, the text looks compressed or scrambled. What should I do?
- How do I add a delay when I fax to an International number?
- How do I restore my original fax settings?
- How do I clear the fax header on my product?
- Can I use the Fax Utility software to send a fax over a wireless network?
- I can send a fax but can't receive one. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- How many pages can I store in the fax memory?
- Can I use digital voicemail with my fax?
- How do I print faxes stored in the fax memory when my product has an expended ink cartridge?
- The fax header gets cut off when I send a fax. What should I do?
- I cannot access the fax settings on my product's control panel. What should I do?
- Do I need a filter if I'm faxing over a DSL?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- I installed new ink cartridges and my product seems to be doing a long cleaning cycle. Is this normal?
- Which ink cartridges should I use with my product?
- How do I know when an ink cartridge needs to be replaced?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- How do I change the ink cartridges?
- How long should an ink cartridge remain in my product if it's not used often?
- Can the Epson ink cartridges be refilled or can I use third-party ink cartridges without voiding the warranty?
- Can the printer still print if an ink cartridge is expended or not installed?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- Which memory cards are compatible with my product?
- Can I just pull the memory card out of my product when I'm finished printing?
- I was able to access a memory card in my product when it was connected to my computer with a USB cable. But after I installed the network software, I can no longer access a card in my product from my computer. What happened?
- What is the largest supported memory card for my product?
- Can I read or write to my memory card when my product display indicates that one or more ink cartridges are expended?
- I'm having paper feed problems. What should I do?
- Does the type of paper I use really make a difference?
- What kind of paper gives the best results for high quality printing?
- How should I load envelopes?
- How do I know which paper or media type to select in my product's driver?
- Can I print on sheet labels?
- Can I print on vellum paper?
- Can I use hole-punched paper with my product?
- The quality of my printed output is unacceptable. What should I do?
- My printout has incorrect margins. What should I do?
- My printout has lines running through it. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout has incorrect or missing colors. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has a slight slant. What should I do?
- The WiFi icon appears on the touch screen but I can't print. What should I do?
- My product's Fix Red-Eye setting does not fix the red eye in my photo. What should I do?
- My images and text are not centered when I copy or print on a CD or DVD. What should I do?
- Can I edit documents that I have scanned with Epson Scan?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- I want to enlarge an image that I'm scanning with Epson Scan. How do I obtain the best quality?
- My product doesn't detect my photos placed on the scan bed when I use the reprint/restore function on the control panel. What should I do?
- How do I use the control panel buttons to scan a photo to a memory card or USB drive?
- I am unable to scan from my computer. What should I do?
- How do I use the control panel buttons to automatically scan a photo or document and attach the scanned image to an email?
- How do I decide which resolution to select when scanning from Epson Scan?
- How do I use the control panel buttons to scan?
- Can I scan from my product's control panel to my computer over a network connection?
- What is the maximum number of pages that I can scan into one PDF file?
- The orientation of some pages change from portrait to landscape when I scan multiple pages with Epson Scan and save them as a PDF. What should I do?
- How do I scan a document so I can edit the text in a word processing program?
- Can I scan if an ink cartridge is expended in the product?
- How do I save my scans to a specific folder when using the Scan to PC button?
- How do I scan a photo without scanning the entire scanner glass?
- How do I install the software for my product?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- How do I set default print settings when I print from Windows or my Mac?
- How do I turn off Epson Status Monitor in Windows?
- Can I use my product on a network?
- What information do I need to know before I install my product on my wireless network?
- Which wireless security modes does my product support?
- During a wireless network installation, my product could not find or connect to the wireless network. What should I do?
- How do I disable the phone ringer on my product?
- I set up my product on a network, but the Scan to PC, Scan to Email, and Scan to PDF features do not work. What should I do?
- Can an unauthorized user access my network if I select Unblock or Allow during the EpsonNet Setup software installation?
- My Microsoft Office 2013 applications crash in Windows after I installed my Epson product software. What should I do?
- I cannot launch the EPSON Event Manager, how do I uninstall and reinstall the application?
- I cannot edit the CD jacket I am creating using Epson Print CD. What should I do?
- How do I obtain the latest product software for Windows or my Mac?
- Can I use the Epson iPrint app with my iOS device?
- Can I use the Epson iPrint app with my Android device?
- How can I get a replacement CD for my product?
- How do I change the default settings for the Scan to PC feature?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- Does Epson make drivers for Linux?
- How do I change the font size of text when I print from software in Windows?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- When printing in Windows, how can I prevent an extra page from being ejected after every print job?
- How should I transport my product?
- What does a flashing Auto Answer light mean?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
- My product will not wake up when I try to print with a wireless connection. What should I do?
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This guide describes the functions that differ in version 2.0 from the original FAX Utility for Windows
Note: The instructions for sending a fax using the FAX Utility have not changed from the original FAX Utility to FAX Utility 2.0. See your product User's Guide for instructions on sending faxes and using your product's other fax features.
This document gives an overview of the product as well as technical specifications, available options and warranty information.
This document provides quick reference for common uses of your product.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
-
Part Number: T099520
Light Cyan | PDF -
Part Number: T099220
Cyan | PDF -
Part Number: T099420
Yellow | PDF -
Part Number: T099620
Light Magenta | PDF -
Part Number: T098320
Magenta, High Capacity | PDF -
Part Number: T098520
Light Cyan, High Capacity | PDF -
Part Number: T098420
Yellow Ink Cartridge, High Capacity | PDF -
Part Number: T098220
Cyan Ink Cartridge, High Capacity | PDF -
Part Number: T099320
Magenta | PDF -
Part Number: T098120
Black, High Capacity | PDF -
Part Number: T098620
Magenta, High Capacity | PDF
Service Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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Los Alamitos, CA 90720