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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Image Quality or Appearance
- Ink
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- My product is printing blank pages from Windows or my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?
- How do I change the ink cartridges?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection on my Mac. What should I do?
- Can I scan from my product's control panel to my computer over a network connection?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- I'm having paper feed problems. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
Select the questions to view the answers
- My product is printing blank pages from Windows or my Mac. What should I do?
- Printing and scanning seems slow on my product when I use a wireless connection (router or access point). What should I do?
- How do I print a borderless photo from Windows or my Mac?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- It takes a long time to copy a document. What should I do?
- How do I use the control panel buttons to copy a document or photo?
- How do I restore the colors in faded photos?
- How do I set up my product for the fastest printing?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- I can print with a wireless connection on my home network but not on a VPN (virtual private network). What should I do?
- It takes a long time to cancel a print job from my product's control panel. What should I do?
Select the questions to view the answers
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- My product control panel displays the message Recovery Mode. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a Wired (Ethernet) connection. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
Select the questions to view the answers
- Can I use a pre-paid calling card to send a fax?
- Can I use the Epson FAX Utility to receive faxes into my computer?
- How do I change the baud rate on my fax?
- Can my product still send and receive a fax if an ink cartridge is expended or not installed?
- How do I confirm my fax was sent?
- How do I restore my original fax settings?
- How do I clear the fax header on my product?
- How do I use an answering machine with my fax?
- I can send a fax but can't receive one. What should I do?
- My product is unable to receive faxes after I changed the number of rings to answer, Fax Speed, or DRD settings. What should I do?
- I'm having trouble sending or receiving faxes. What should I do?
- What are speed dial and group lists and how do I create them for my fax numbers?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Will I lose faxes stored in the fax memory if my product is turned off?
- Will my fax still go through if I receive an ink expended or other error during transmission?
- How do I create a header for my faxes?
- When I send a hand-written fax, the recipient can't read the fax content. What should I do?
- How do I send a fax using the Fax Utility on my Mac?
- How do I send a fax using the Fax Utility in Windows?
- How do I send a fax from my product's control panel?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- How many pages can I store in the fax memory?
- How do I add a pause when I enter a fax number on my product's control panel?
- Can I use digital voicemail with my fax?
- The fax header gets cut off when I send a fax. What should I do?
- I cannot access the fax settings on my product's control panel. What should I do?
- Do I need a filter if I'm faxing over a DSL?
Select the questions to view the answers
Select the questions to view the answers
- How do I know when an ink cartridge needs to be replaced?
- Which ink cartridges should I use with my product?
- What functions are available on my product when an ink cartridge is expended or not installed?
- How do I change the ink cartridges?
- How long should an ink cartridge remain in my product if it's not used often?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- I'm trying to purchase ink cartridges for my product and don't see the 200-I cartridges that came with my product. What should I do?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- What is my product doing after I install a new ink cartridge?
- Why is Epson shipping initial ink cartridges with my product?
- I can't use the original 200-I cartridges with my exchange unit. What should I do?
- I purchased 200-I ink cartridges from a third party and they don't work with my product. What should I do?
- I see an ink recognition message after inserting the ink cartridges provided with my product. What should I do?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
Select the questions to view the answers
Select the questions to view the answers
- What kind of paper gives the best results for high quality printing?
- Does the type of paper I use really make a difference?
- How should I load envelopes?
- I'm having paper feed problems. What should I do?
- Which type of paper can I print on?
- How do I know which paper or media type to select in my product's driver?
- Can the product print on CDs and DVDs?
- How should I preserve my pictures?
Select the questions to view the answers
- My printout has lines running through it. What should I do?
- My printout has incorrect margins. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has incorrect or missing colors. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My product's Fix Red-Eye setting does not fix the red eye in my photo. What should I do?
- My printout has a slight slant. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- Can I edit documents that I have scanned with Epson Scan?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I change the font size of text I print from software in Windows?
Select the questions to view the answers
- Can I use Epson Scan with my Mac?
- I'm unable to scan from my product's control panel with OS X 10.6 or later. What should I do?
- Can I scan from my product's control panel to my computer?
- How do I use the control panel buttons to automatically scan a photo or document and attach the scanned image to an email?
- How do I use the control panel buttons to automatically scan a photo or document to a PDF?
- I want to enlarge an image that I'm scanning with Epson Scan. How do I obtain the best quality?
- I cannot scan from my computer with the Image Capture application. What should I do?
- Can I scan from my product's control panel to my computer over a network connection?
- How do I decide which resolution to select when scanning from Epson Scan?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- How do I scan legal size documents?
- How do I use the control panel buttons to scan?
- How do I use the control panel buttons to scan a photo to a flash drive?
- What is the maximum number of pages that I can scan into one PDF file?
- The orientation of some pages change from portrait to landscape when I scan multiple pages with Epson Scan and save them as a PDF. What should I do?
- How do I scan a document so I can edit the text in a word processing program?
- How do I save my scans to a specific folder when using the Scan to PC button?
Select the questions to view the answers
- Can I use my product on a network?
- How do I enable double-sided printing for my product in Windows or on my Mac?
- Can I connect my product to my wireless network using the buttons on the control panel?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- How do I set default print settings when I print from Windows or my Mac?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- Who do I contact for support on the software that came with my product?
- How do I turn off Epson Status Monitor in Windows?
- How do I install the software for my product if I don't have the CD?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- I've tried to install my product's software for a USB connection, but cannot complete the installation. What should I do?
- I've tried to install my product's software for a wireless connection, but cannot complete the installation. What should I do?
- I've tried to install my product's software for an Ethernet connection, but cannot complete the installation. What should I do?
- My Epson product software is missing after I updated to Windows 8.x. What should I do?
- How do I use Epson iPrint Mobile app with my iOS device?
- How do I install the latest scanner driver on my Mac?
- How do I use Google Cloud Print with my product?
- How do I use Epson Connect with my product?
- My Microsoft Office 2013 applications crash in Windows after I installed my Epson product software. What should I do?
- How can I get a replacement CD for my product?
- How do I change the default settings for the Scan to PC feature?
- How do I obtain the latest product software for Windows or my Mac?
- Does Epson make drivers for Unix or Linux?
- Who do I contact for software support?
Select the questions to view the answers
- I tried to install my product with a wireless connection in Windows, but the installation failed. What should I do?
- I tried to install my product with a wireless connection on my Mac, but the installation failed. What should I do?
- I cannot print from my Mac after I replaced my router. What should I do?
- I cannot print from Windows after I replaced my router. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- Can I set up my product for both a USB and network connection?
- How do I find my SSID and network password?
- How do I find my SSID and network password?
- What security measures does Epson recommend for its network products?
- Can I set up my product for both a USB and network connection?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
Select the questions to view the answers
- When printing in Windows, how can I prevent an extra page from being ejected after every print job?
- How should I transport my product?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Can I get a printed copy of the User's Guide?
For step-by-step guided assistance, please select a link below.
Error Codes on Printer Control Panel
Try this step-by-step interactive guide to clear error messages that appear on the control panel.
Problems with Printing Wirelessly from a Mac?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.
Problems with Printing Wirelessly from Windows?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
Start Here - Guía de instalación (Spanish)
PDF
This Spanish document will assist you with product unpacking, installation and setup.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Selecting Wireless Network Settings From the Control Panel
HTML
This document contains information about selecting or changing wireless network settings using your product control panel.
FAX Utility 2.0 for Windows
PDF
This guide describes the functions that differ in version 2.0 from the original FAX Utility for Windows
Note: The instructions for sending a fax using the FAX Utility have not changed from the original FAX Utility to FAX Utility 2.0. See your product User's Guide for instructions on sending faxes and using your product's other fax features.
Quick Guide and Warranty
PDF
This document provides quick reference for common uses and describes Epson's limited warranty for this product.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 6 am – 6 pm (PT)
Hours :
NOTICE: Due to recent events, our hours of operation have temporarily changed to Monday – Friday 7:00 am – 4:00 pm (PT). We apologize for any inconvenience this may cause and we appreciate your patience.
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