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- Top FAQs
- Cloud or Mobile
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Interactive Features
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- Which user-replaceable parts or accessories are available for my product?
- A black box appears where a video should appear when I project from my computer. What should I do?
- Do infrared (IR) devices interfere with the product's interactive pens?
- The finger touch interactivity does not work. What should I do?
- How do I project an image from my Chromebook?
- How do I connect a USB device or camera to the projector?
- How do I set up a wired connection with the product?
- Vertical bands, static, or noise appear in the image. What should I do?
- I see the message No Signal. What should I do?
- How do I calibrate my projector?
Select the questions to view the answers
Select the questions to view the answers
- How do I connect my projector to a Mac if my Mac does not include a compatible video output port?
- Can I place the projector on a table instead of mounting it on the ceiling?
- How do I project an image from my Chromebook?
- Can I attach other USB devices to the port for the wireless LAN module?
- I am unable to change the image source. What should I do?
- Nothing projects on the screen. What should I do?
- How do I connect a USB device or camera to the projector?
- How do I connect speakers to the product?
- How do I set a password on my product?
- No image or the incorrect image displays when I project through a USB connection. What should I do?
- How do I project multiple images simultaneously?
- How do I set up my projector?
- How do I connect a streaming media player?
- How do I connect my image source to the product?
- How do I connect directly to a smartphone or tablet?
- Can I turn on my product over a network?
- How do I mount my projector on the wall?
- How do I configure my product for rear and/or ceiling placement?
- Which USB extension cables can I use with my product?
- Can I project images from multiple devices at the same time?
- How do I project images from a USB storage device?
- How do I set up a wired connection with the product?
- Is there a recommended sequence for turning on the projector and connected equipment?
Select the questions to view the answers
- I see the message Error occurred in the Easy Interactive Function. What should I do?
- I see the message No Signal. What should I do?
- The product's light(s) indicate an error. What should I do?
- I see the message Not Supported. What should I do?
- The product's status lights don't flash or turn on. What should I do?
Select the questions to view the answers
- A black box appears where a video should appear when I project from my computer. What should I do?
- The projected image from a 16:9 projector does not fit on a 16:10 screen. What should I do?
- The displayed image is not rectangular. What should I do?
- What do the different Color Modes do?
- How do I adjust the color for multiple projectors that project from the same source?
- The image is too dark or light, or the colors are incorrect. What should I do?
- Vertical bands, static, or noise appear in the image. What should I do?
- Part of my image is blurry or out of focus. What should I do?
- My image appears shaky when I project from a DVD player connected to the projector's Video (composite) port. What should I do?
- How can I improve the image quality?
- The image appears stretched when I project from my computer. What should I do?
- Can I select an image source to automatically display when the product turns on?
Select the questions to view the answers
- Are the projector's interactive features supported with a wireless connection?
- Can I turn off the Pen Hovering feature?
- Can I use two same-color pens at the same time?
- When should I recalibrate the interactive pens?
- How do I hide the projector's built-in toolbar?
- How often do the batteries in the interactive pens need to be charged?
- How do I use my projector's touch screen if I set up an extended desktop on my Chromebook?
- Do infrared (IR) devices interfere with the product's interactive pens?
- My finger touch position is not accurate. What should I do?
- The finger touch interactivity does not work. What should I do?
- How do I add templates to use in my projector's Whiteboard mode?
- How do I calibrate my projector?
- The cursor location and pen position do not match. It is difficult to join lines, annotate, or select objects. What should I do?
- The interactive pens are causing interference and unwanted effects. What should I do?
- I don't see the Start Inking option in Microsoft Office. What should I do?
- I can't use the pen as a mouse to control the computer from the projected screen. What should I do?
- The pens are difficult to use with multiple projectors of the same model in the same room. What should I do?
- My interactive pen doesn't work, or it's slow or hard to use. What should I do?
- The time is incorrect in Whiteboard Settings. What should I do?
- Can I use the interactive pen to control the projector's menus and select settings?
- When writing with two pens, the pens skip and break up. What should I do?
- The pen position is not accurate. What should I do?
- Can I use the projector with any standard or interactive whiteboard?
- Do I need to connect a computer or video device to the projector to annotate?
- When should I recalibrate the projector?
- Can I buy additional interactive pens?
- Why do I need to calibrate before I use the interactive pens for the first time?
- How far apart should two pens be when I use them to write?
- Shooting lines appear between two pens when I use them at the same time. What should I do?
- Can I replace the tip of the interactive pen?
- Which driver do I need to install on my computer to use the interactive features?
- My pen or finger touch operation will not interact with my computer. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- Where can I get the latest software for my projector?
- Where can I find instructions on using the Epson iProjection software for Windows or a Mac computer?
- Which software supports dual pens?
- My projector displays a black desktop when I project from a LAN source with Epson iProjection running macOS 10.15.x, 11.x, 12.x or 13.x. What should I do?
- Can I use interactive software that did not come with my projector?
- What is Easy Interactive Tools?
- How do I install the USB Display software on my computer?
- I can't use the Easy Interactive Tools software with the QuickTime Player in full-screen mode. What should I do?
- How do I uninstall the Easy Interactive Driver on my Mac?
- Which interactive software is available for my projector?
- Is the Easy Interactive Tools software supported in Linux?
- How do I calibrate Pen and Touch when using the extended desktop in Windows?
Select the questions to view the answers
- My product makes a hissing sound when I play audio or video from Windows 10 with a network connection. What should I do?
- There is no sound. What should I do?
- Does my projector support audio over a network connection?
- How do I play sound through my product?
- Can I output audio from the internal or external speakers when the projector is in standby mode or off?
- There is no audio when my product is in standby mode or turned off. What should I do?
Select the questions to view the answers
- Who do I contact for technical support on the Epson mounts?
- What security measures does Epson recommend for its network products?
- Which user-replaceable parts or accessories are available for my product?
- How should I transport the product?
- I forgot the projector's password. What should I do?
- I'm having difficulty Capturing, Printing, Saving, or Scanning. What should I do?
- What is the warranty on the interactive pens?
- The product won't go into sleep mode. What should I do?
- Can I purchase longer cables from Epson?
Installation Guide - Ultra-Short Throw Wall Mount (ELPMB62)
PDF
This guide describes how to mount the ultra-short-throw projector to a wall using the Epson ELPMB62 wall mount.
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Easy Interactive Tool Tips
PDF
This document contains tips for using Easy Interactive Tools.
Easy Interactive Tools v3.x
PDF
This document contains tips on using the Easy Interactive Tool software.
Epson iProjection Business & Education Flyer
PDF
Mounting Templates (ELPMB62 / ELPMB75)
PDF
Contains the templates to use when mounting a projector with the ELPMB62 and ELPMB75 mounts. Be sure to use the mount that is compatible with your projector.
Note: For accurate placement, make sure you print these sheets at full size. Do not reduce or enlarge.
Open Source Software License
PDF
This document contains the Open Source Software License information for this product.
Operation Guide - Easy Interactive Tools v5.00
PDF
This document contains in-depth usage instructions for the software.
Operation Guide - Epson Projector Management v5.40
PDF
This document contains an overview, and usage instructions for Epson Projector Management Utility (formerly named EasyMP Monitor Utility).
Guides for previous software versions are listed below.
Epson Projector Management v5.20 | v5.10 | v5.0
EasyMP Monitor Utility v4.57 | v4.56 | v4.54 | v4.53 | v4.52 | v4.51 | v4.50 | v4.40
Operation Guide - Epson iProjection v3.xx (Windows/Mac)
PDF
This document contains an overview of using Epson iProjection utility (Formerly named EasyMP Multi PC Projection).
Procedure for Measuring Projection Surface Flatness
PDF
This document contains important information for measuring projection surface flatness to ensure optimal touch performance.
Projector Mount Compatibility Guide
PDF
This guide provides information for selecting a compatible mount.
Warranty Statement
PDF
This document describes Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(905) 709-3839
Hours :
Monday – Friday 7 am – 4 pm (PT)
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