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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Ink
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- How do I change the ink cartridges?
- My product is printing blank pages. What should I do?
- How do I scan using my product's control panel?
- How do I connect my product to my wireless network using the product's control panel?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- How do I copy a document or photo using my product's control panel?
- How do I restore my product's default settings?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- How do I copy a document or photo using my product's control panel?
- How do I set up my product for the fastest printing?
- How do I restore the colors in faded photos?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- Printing or scanning is slow over my wireless connection. What should I do?
- How do I print a borderless photo from Windows or my Mac?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
Select the questions to view the answers
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
Select the questions to view the answers
- Which ink cartridges should I use with this product?
- How do I change the ink cartridges?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- Can my product still print if an ink cartridge is expended or not installed?
- I replaced an ink cartridge and my product shows that the same ink is expended. What should I do?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- What functions are available on my product when an ink cartridge is expended or not installed?
- What is my product doing after I install a new ink cartridge?
- How do I know when an ink cartridge needs to be replaced?
- Why is Epson shipping initial ink cartridges with my product?
- I replaced an ink cartridge, but my product shows that the ink is not recognized. What should I do?
- I updated my printer's firmware, and now my product shows that the ink is not recognized. What should I do?
Select the questions to view the answers
- How do I know which paper or media type to select in my product's driver?
- How should I load envelopes?
- I'm having paper feed problems. What should I do?
- Does the type of paper I use really make a difference?
- How do I create a custom paper size for my product in Windows?
- Which type of paper can I print on?
- Can the product print on CDs and DVDs?
Select the questions to view the answers
Select the questions to view the answers
- My printout is blurry or smeared. What should I do?
- My printout has incorrect colors. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has lines running through it. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has incorrect margins. What should I do?
- My printout has a slight slant. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My product is printing blank pages. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I change the font size of text when I print from software in Windows?
Select the questions to view the answers
- How do I scan using my product's control panel?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- I can't start Epson Scan 2 in Windows or on my Mac. What should I do?
- I am unable to scan multiple images at once. What should I do?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I upload scanned images with Epson Easy Photo Scan?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- How do I scan a document so I can edit the text in a word processing program?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
Select the questions to view the answers
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I set up my product with a WPS-enabled router or access point?
- How do I restore my product's default settings?
- How do I change the Power Off and Sleep Timer settings?
- How do I enable double-sided printing for my product in Windows?
- How do I set up my product for wireless printing in Windows or on my Mac?
- The option for 2-Sided Printing (Windows only) is gray or not available. What should I do?
- How do I install the software for my product if I don't have the CD?
- Can I select a print resolution by indicating a specific DPI (dots per inch) setting?
- Who do I contact for support on the software that came with my product?
- How can I get a replacement CD for my product?
- Can I print in Black and White (Grayscale) with Apple's AirPrint driver when one of the color ink cartridges is expended?
- Which Epson product software settings are not supported by Apple's AirPrint driver?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
Select the questions to view the answers
- How do I connect my product with a Wi-Fi Direct connection?
- How do I connect my product to my wireless network using the product's control panel?
- How do I change from a USB connection to a Wi-Fi connection?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- Can I set up my product for both a USB and network connection?
- How do I find my SSID and network password?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
Select the questions to view the answers
- How should I transport or store my product?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
Start Here - Guía de instalación (Spanish)
PDF
This document will assist you with product unpacking, installation and setup in Spanish.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Quick Guide and Warranty
PDF
This document provides quick reference for common uses and describes Epson's limited warranty for this product. (warranty valid in the U.S. and Canada).
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720