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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I replace the maintenance box?
- Which type of paper can I print on?
- How do I replace the ink cartridges?
- My printout has lines running through it. What should I do?
- Does the type of paper I use really make a difference?
- How should I load envelopes?
- My printout has incorrect colors. What should I do?
- I'm having paper feed problems. What should I do?
- How do I print a borderless photo from Windows or my Mac?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- Can I print on CDs and DVDs?
- How do I set up my product for the fastest printing?
- How do I print photos directly from a camera?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- Printing is slow over my wireless connection. What should I do?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- How do I print a borderless photo from Windows or my Mac?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- The message Open the output tray manually appears on my product. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- Which ink cartridges should I use with this product?
- How do I replace the ink cartridges?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- Why is Epson shipping initial ink cartridges with my product?
- I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?
- How do I know when an ink cartridge needs to be replaced?
- What is my product doing after I install a new ink cartridge?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- Can my product still print if an ink cartridge is expended or not installed?
- I updated my printer's firmware, and now my product shows that the ink is not recognized. What should I do?
- I replaced an ink cartridge, but my product shows that the ink is not recognized. What should I do?
- How do I know which paper or media type to select in my product's driver?
- I'm having paper feed problems. What should I do?
- Does the type of paper I use really make a difference?
- How should I load envelopes?
- Which type of paper can I print on?
- What should I do if the CD/DVD feeds incorrectly or ejects?
- How do I select the paper source in Windows?
- The output tray automatically extends when printing. How do I close it?
- How do I create a custom paper size for my product in Windows?
- My printout has incorrect margins. What should I do?
- My printout has lines running through it. What should I do?
- The position, size, or margins of my copy are incorrect. What should I do?
- My printout has incorrect colors. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has a slight slant. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My product is printing blank pages. What should I do?
- My images and text are not centered when I copy or print on a CD or DVD. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I restore my product's default settings?
- How do I change the Sleep Timer setting?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I uninstall the Epson product software?
- How do I change the Power Off Timer setting?
- How do I install the software for my product if I don't have the CD?
- How do I set up my product for wireless printing in Windows or on my Mac?
- Can I select a print resolution by selecting a specific DPI (dots per inch) setting?
- The option for 2-Sided Printing (Windows) or Two-Sided Printing Settings (Mac) is gray or not available. What should I do?
- I cannot edit the CD jacket I am creating using Epson Print CD. What should I do?
- How do I get a replacement CD for my product?
- Can I print in Black and White (Grayscale) with Apple's AirPrint driver when one of the color ink cartridges is expended?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How do I connect my product to my wireless network using the product's control panel?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my WPS-enabled wireless router to my product?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I change from a Wi-Fi connection to a wired network connection?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- How should I transport or store my product?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.
Try this step-by-step interactive guide to clear error messages that appear on the control panel.
This document will assist you with product unpacking, installation and setup.
This Spanish document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
This document provides complementary or late-breaking information to supplement your product documentation.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
-
Part Number: T312120
Black | PDF -
Part Number: T312XL120
Black High-Capacity | PDF -
Part Number: T312XL620
Light Magenta High-Capacity | PDF -
Part Number: T312XL320
Magenta High-Capacity | PDF -
Part Number: T312320
Magenta | PDF -
Part Number: T312220
Cyan | PDF -
Part Number: T312XL420
Yellow High-Capacity | PDF -
Part Number: T312XL220
Cyan High-Capacity | PDF -
Part Number: T312620
Light Magenta | PDF -
Part Number: T312XL520
Light Cyan High-Capacity | PDF -
Part Number: T312520
Light Cyan | PDF -
Part Number: T312420
Yellow | PDF
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-7282
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720