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- Top FAQs
- Cloud or Mobile
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Setup
- Software
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- How do I manually connect to a Wi-Fi network?
- How do I connect my WPS-enabled wireless router to my product?
- My computer does not recognize the product when I use a USB connection. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- What do my product's lights indicate?
- I cannot scan over a network with Epson Scan 2. What should I do?
- Blank pages appear in my scanned image when using Epson Scan 2. What should I do?
- I can't start Epson Scan 2. What should I do?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Epson Scan 2 error has occurred and Epson Scan 2 will close. (E425-B101) when I scan a double-sided document. What should I do?
- I see the message Could not find computer(s) with Document Capture Pro installed when I try to scan. What should I do?
- I see the message Reduce the resolution to save the image in the size that you specified when I scan with Epson ScanSmart. What should I do?
- I see the message Object reference not set to an instance of an object in Epson ScanSmart when I use the QuickBooks Desktop. What should I do?
Select the questions to view the answers
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- Blank pages appear in my scanned image when using Epson Scan 2. What should I do?
- A black rectangle appears next to the business card I scanned. What should I do?
- The product is not converting characters to editable text. What should I do?
- I see lines through all my scanned images. What should I do?
- An area I highlighted with a fluorescent (or neon) marker does not appear in my scan. What should I do?
- Only part of my document scans. What should I do?
Select the questions to view the answers
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I change the scan settings in Epson ScanSmart?
- How do I save a scanned image with Epson ScanSmart?
- How do I attach a scanned image to an e-mail with Epson ScanSmart?
- How do I scan a document with Epson ScanSmart?
- Scanning is slow when I scan with Epson ScanSmart. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- How do I print a scanned image or file with Epson ScanSmart?
- I can't start Epson Scan 2. What should I do?
- How do I scan using my product's control panel?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan thick or special paper?
- I cannot scan over a network with Epson Scan 2. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- The scanner doesn't work properly when I press the start button. What should I do?
- How do I scan to a SharePoint server or cloud service?
- How do I enlarge an image I scanned with Epson Scan 2?
- Does Epson Receipt Manager support exporting Quicken's QXF files to a Mac?
Select the questions to view the answers
Select the questions to view the answers
- Nothing happens when I click on the Epson Scan 2 icon on the taskbar in Windows. What should I do?
- How do I export receipts to QuickBooks Online?
- How do I save receipt data as a TurboTax File?
- How do I select which columns to display when I review receipts in Epson ScanSmart?
- How do I export receipts to Quicken?
- How do I export bulk images of receipts from ScanSmart?
- How do I import receipt images from a JPEG or PDF file?
- How do I export multiple receipts from Epson ScanSmart?
- How do I export receipts to QuickBooks Desktop in Windows?
- I see a message to install Evernote (when it's already installed) when I try to connect Evernote to an Epson scanner app. What should I do?
Select the questions to view the answers
- Can my product be networked?
- My computer does not recognize the product when I use a USB connection. What should I do?
- Does installing the optional Epson Network Interface Unit automatically configure the scanner in Epson Scan 2?
- Which software is available for my product?
- How do I change the Power Off and Sleep Timer settings?
- How do I add and assign scan jobs with Document Capture?
- How do I manually connect to a Wi-Fi network?
- How do I load a photo with a carrier sheet?
- How do I add and assign scan jobs with Document Capture Pro?
- How do I uninstall the product software?
- How do I use my product's control panel to automatically send an email of a scanned item?
- What is a job in Document Capture Pro or Document Capture?
- How do I turn off the pop-up messages from Epson Event Manager in Windows 10?
- Does Epson make drivers for Linux?
- The Correct Document Skew setting is disabled in the Epson Scan software. What should I do?
- Who do I contact for software support?
- How many custom paper sizes can I create in Epson Scan 2?
- Which online version of QuickBooks supports the export feature when it is used in conjunction with Epson ScanSmart?
- The Manage Invoices/Receipts button does not appear in Epson ScanSmart in Windows. What should I do?
- Why are the TurboTax and Quicken buttons grayed out when using the Export and Save option in Invoice/Receipt Manager?
- Can I export receipts and invoices to QuickBooks Desktop for Mac using Epson Receipt Manager software?
Select the questions to view the answers
Select the questions to view the answers
- Does my product have a security slot?
- When should I use the optional carrier sheet?
- Which user replaceable parts or accessories are available for my product?
- The scanner does not turn on or turns off unexpectedly. What should I do?
- What do my product's lights indicate?
- How should I transport or store my product?
- How do I load plastic cards in the input tray?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
User's Guide - Epson ScanSmart
HTML
PDF
This document contains information about using Epson ScanSmart software.
Notices and Warranty
PDF
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720