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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Image Quality or Appearance
- Ink
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- The message An Error Has Occurred appears on my product's display screen. What should I do?
- My product is printing blank pages from Windows or my Mac. What should I do?
- How do I print in black/grayscale only?
- I'm having paper feed problems. What should I do?
- I see the message Printer is Offline. What should I do?
- While installing the software for a network installation, EpsonNet Setup was unable to find my product on the network. What should I do?
- I set up my product on a network, but the Scan to PC, Scan to Email, and Scan to PDF features do not work. What should I do?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- Ink smears when I print envelopes. What should I do?
- I am having trouble connecting to the memory card reader in the product over a network connection. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I print double-sided?
- How do I print in black/grayscale only?
- How do I set up my product for the fastest printing?
- How do I print a borderless photo from Windows or my Mac?
- Can I print on CDs and DVDs?
- Can I print on transparencies?
- How do I restore the colors in faded photos?
- The CD/DVD won't feed correctly or is ejected. What should I do?
- How do I use the copy feature to print a label on a CD/DVD?
- When I try to make a copy, my product doesn't detect the photo placed on the scan bed. What should I do?
- How do I copy a document or photo using my product's control panel?
- Printing and scanning seems slow on my product when I use a wireless connection (router or access point). What should I do?
- When I copy a CD/DVD, the printed image is smaller than the original. What should I do?
- How do I make a copy without using the computer?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- I am unable to print via Bluetooth from my iPhone, iPad or iPod. What should I do?
- I can print wirelessly to my product on my home network, but I can't print when I connect the same computer to a VPN (virtual private network). What should I do?
- When I try to print to my product in Windows 7, printing is slow or my product stops printing. What should I do?
- Does OS X support manual duplex printing with my product?
- It takes a long time to copy a document. What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- I see a message when I try to convert a document to editable text (OCR) using Presto! Page Manager. What should I do?
- I see the message: Error:/Library/Printers/EPSON/inkjetPrinter2/Filter/rastertopll.app/Contents/MacOS/rastertopll failed. What should I do?
- I see the message Installation Failed or Installation could not be completed due to the following error: 0x11 when I install my product software. What should I do?
- The message An Error Has Occurred appears on my product's display screen. What should I do?
- I see the message Printer is Offline. What should I do?
- I see the message Cannot connect to Internet in Windows 8.1 after I select Driver Update in my product software. What should I do?
- The message Parts inside your printer are reaching their end of service life appears when I print. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- How do I create a header for my faxes?
- How do I send a fax?
- What are speed dial and group lists and how do I create them for my fax numbers?
- Will I lose faxes stored in the fax memory if the product is turned off?
- How do I print faxes stored in the fax memory when the product has an expended ink cartridge?
- I'm having trouble sending or receiving faxes. What should I do?
- Can I use a pre-paid calling card to send a fax?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Can I use the Epson FAX Utility to receive faxes into my computer?
- How do I confirm my fax was sent?
- My product is unable to receive faxes after I changed the number of rings to answer, V.34, and DRD settings. What should I do?
- Will my fax still go through if I receive an error during transmittal?
- When I send a hand-written fax, the recipient can't read the fax content. What should I do?
- How do I add a delay when I fax to an International number?
- How do I use an answering machine with my fax?
- How do I change the baud rate on my fax?
- When I use the Epson Fax Utility to Fax from Microsoft Works, the text looks compressed or scrambled. What should I do?
- How do I restore my original fax settings?
- I can send a fax but can't receive one. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- How many pages can I store in the fax memory?
- Can I use digital voicemail with my fax?
- The fax header gets cut off when I send a fax. What should I do?
- I cannot access the fax settings on my product's control panel. What should I do?
- Do I need a filter if I'm faxing over a DSL?
- How do I know when an ink cartridge needs to be replaced?
- I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
- I installed new ink cartridges and my product seems to be doing a long cleaning cycle. Is this normal?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- Which ink cartridges should I use with my product?
- How do I change the ink cartridges?
- Can the product still send and receive a fax if an ink cartridge is expended or not installed?
- Can I remove an expended ink cartridge from the product before I am ready to replace it?
- Can the Epson ink cartridges be refilled or can I use third-party ink cartridges without voiding the warranty?
- Can the printer still print if an ink cartridge is expended or not installed?
- I brought my product with me to a different country and can't find ink for it. What should I do?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- Can I just pull the memory card out of the product when I'm finished printing?
- Which memory cards are compatible with my product?
- I am having trouble connecting to the memory card reader in the product over a network connection. What should I do?
- How do I access a memory card inserted in the product over a network connection?
- What is the largest supported memory card for my product?
- Can I read or write to my memory card when my product display indicates that one or more ink cartridges are expended?
- I'm having paper feed problems. What should I do?
- Does the type of paper I use really make a difference?
- How should I load envelopes?
- What kind of paper gives the best results for high quality printing?
- Can I use sheet labels with my product?
- Can I print on vellum paper?
- How do I copy legal-size documents on legal-size paper?
- Ink smears when I print envelopes. What should I do?
- Can I use hole-punched paper with my product?
- Heavy coated or thick paper does not load correctly or loads skewed. What should I do?
- The quality of my printed output is unacceptable. What should I do?
- My printout has lines running through it. What should I do?
- My printout has incorrect margins. What should I do?
- My product is printing blank pages from Windows or my Mac. What should I do?
- My printout has incorrect or missing colors. What should I do?
- The printout has a slight slant. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- The image look inverted, as if viewed in a mirror. What should I do?
- The printout is grainy. What should I do?
- My printout is blurry or smeared. What should I do?
- My product's Fix Red-Eye setting does not fix the red eye in my photo. What should I do?
- My images and text are not centered when I copy or print on a CD or DVD. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- I am unable to scan from my computer. What should I do?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- I want to enlarge an image that I'm scanning with Epson Scan. How do I obtain the best quality?
- How do I decide which resolution to select when scanning from Epson Scan?
- How do I use the control panel buttons to scan a photo to a memory card or USB drive?
- My product detects only one of two photos placed on the scan bed when I use the Copy/Restore Photos function on the control panel. What should I do?
- How do I use the control panel buttons to automatically scan a photo or document and attach the scanned image to an email?
- Can I scan from my product's control panel to my computer over a network connection?
- How do I scan a multi-page document into one PDF file on my computer?
- When I use the Scan to PC feature, my computer name does not appear on my product's control panel. What should I do?
- When I scan using Epson Scan, the preview window is in landscape view. How can I change it to portrait view?
- What is the maximum number of pages that I can scan into one PDF file?
- Can I scan if an ink cartridge is expended in the product?
- How do I save my scans to a specific folder when using the Scan to PC button?
- How do I scan a photo without scanning the entire scanner glass?
- I cancelled the software installation before it was complete. What should I do?
- How do I know which Type (Windows) or Media Type (Mac) setting to select in my product driver for the paper I have loaded?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- How do I set default print settings when I print from Windows or my Mac?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- How do I turn off Epson Status Monitor in Windows?
- Can I use this product on a network?
- What information do I need to know before I install the product on my wireless network?
- While installing the software for a network installation, EpsonNet Setup was unable to find my product on the network. What should I do?
- During a wireless network installation, my product could not find or connect to the wireless network. What should I do?
- When should I use the Thick paper and envelopes setting in my product software?
- How do I set up my product for a wireless connection?
- I installed the product using a USB connection but now want to switch to wireless. What should I do?
- My product is already set up to work with a computer on my wireless network. How do I set up an additional computer to use the product on the same network?
- Is there a print/scan combo driver available for my product?
- I upgraded my system software to OS X 10.6.x. Now when I open the Epson Print CD software, a message appears and the Epson Print CD software quits unexpectedly. What should I do?
- I upgraded my system software to OS X 10.6.x. Now the duplexer option is no longer available in my product software. What should I do?
- I can't complete the installation of my product to my Windows 7 wireless/wired network using the CD that came with my product. What should I do?
- I can't install the software. What should I do?
- Epson Print CD quits unexpectedly when printing from my Mac. What should I do?
- The settings are grayed out in Epson Scan on my Mac. What should I do?
- I'm setting up my product with a wireless Ad Hoc connection and cannot print. What should I do?
- How do I disable the phone ringer on my product?
- I am unable to install Presto PageManager in my OS X 10.6 system. What should I do?
- How do I uninstall Presto PageManager on my OS X 10.6 system?
- I set up my product on a network, but the Scan to PC, Scan to Email, and Scan to PDF features do not work. What should I do?
- How do I install the latest scanner driver on my Mac?
- Can an unauthorized user access my network if I select Unblock or Allow during the EpsonNet Setup software installation?
- I cannot launch the EPSON Event Manager, how do I uninstall and reinstall the application?
- I cannot edit the CD jacket I am creating using Epson Print CD. What should I do?
- Does my product support Epson Connect?
- How do I obtain the latest product software for Windows or my Mac?
- Can I use the Epson iPrint app with my iOS device?
- Can I use the Epson iPrint app with my Android device?
- How can I get a replacement CD for my product?
- How do I change the default settings for the Scan to PC feature?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- Does Epson make drivers for Linux?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- When printing in Windows, how can I prevent an extra page from being ejected after every print job?
- How should I transport my product?
- What are the dimensions of the product with the duplex unit installed?
- What does a flashing Auto light mean?
- What can I connect to the USB connector on the front of the product?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
- My product will not wake up when I try to print with a wireless connection. What should I do?
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This guide describes the functions that differ in version 2.0 from the original FAX Utility for Windows
Note: The instructions for sending a fax using the FAX Utility have not changed from the original FAX Utility to FAX Utility 2.0. See your product User's Guide for instructions on sending faxes and using your product's other fax features.
This document contains information about using the network interface on a network.
This document gives an overview of the product as well as technical specifications, available options and warranty information.
This document provides quick reference for common uses and describes Epson's limited warranty for this product.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
-
Part Number: T099220
Cyan | PDF -
Part Number: T099520
Light Cyan | PDF -
Part Number: T099620
Light Magenta | PDF -
Part Number: T099420
Yellow | PDF -
Part Number: T098320
Magenta, High Capacity | PDF -
Part Number: T098520
Light Cyan, High Capacity | PDF -
Part Number: T098420
Yellow Ink Cartridge, High Capacity | PDF -
Part Number: T098220
Cyan Ink Cartridge, High Capacity | PDF -
Part Number: T099320
Magenta | PDF -
Part Number: T098120
Black, High Capacity | PDF -
Part Number: T098620
Magenta, High Capacity | PDF
Service Center Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service center.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(562) 276-4382
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720