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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I scan a document with Epson ScanSmart?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- Can I set up my product for both a USB and network connection?
- How do I replace the ink cartridges?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- What is Epson Connect and how do I use it?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I print from a Chromebook with my product?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- My copies have incorrect or faint colors. What should I do?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I copy a document or photo using my product's control panel?
- How do I set up my product for the fastest printing?
- It takes a long time to copy a document. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- What does the message on my product's LCD screen mean?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- Do I need a filter if I'm faxing over a DSL?
- The fax header gets cut off when I send a fax. What should I do?
- I cannot access the fax settings on my product's control panel. What should I do?
- How do I add a pause when I enter a fax number on the product's control panel?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- How many pages can I store in the fax memory?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Can I use a pre-paid calling card to send a fax?
- How do I confirm my fax was sent?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I send a fax using the Fax Utility in Windows?
- How do I send a fax using the Fax Utility on my Mac?
- How do I restore my original fax settings?
- How do I send a fax from my product control panel?
- How do I use an answering machine with my fax?
- The quality of my fax is poor. What should I do?
- How do I save faxes to my Mac instead of printing them?
- How do I save faxes to my Windows computer instead of printing them?
- What does a flashing fax reception light mean?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- Which ink cartridges should I use with this product?
- How do I replace the ink cartridges?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- Can my product still print if an ink cartridge is expended or not installed?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- The position, size, or margins of my copy are incorrect. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- My printout has incorrect colors. What should I do?
- My printout has a slight slant. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout contains incorrect characters. What should I do?
- My printout has incorrect margins. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has lines running through it. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My product is printing blank pages. What should I do?
- Scanning is slow to start when I select the Scan to Network Folder/FTP option on my product's control panel. What should I do?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I change the scan settings in Epson ScanSmart?
- How do I scan using my product's control panel?
- Scanning is slow when I scan with Epson ScanSmart. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- I can't start Epson Scan 2. What should I do?
- How do I attach a scanned image to an email with Epson ScanSmart?
- How do I scan to a SharePoint server or cloud service?
- How do I scan a document with Epson ScanSmart?
- How do I print a scanned image and save the file to my computer with Epson ScanSmart?
- I cannot scan over a network. What should I do?
- Where do I place a legal-size document on my product to scan it?
- Comment numériser un document avec Epson ScanSmart?
- How do I change the font size of text when I print from software in Windows?
- How do I add my product as an IP printer on my Mac?
- Where can I find the IP address of my router?
- Who do I contact for software support?
- Does Epson make drivers for Linux?
- What are the port numbers for Epson network printers (wired and wireless)?
- How do I obtain the latest product software for Windows or my Mac?
- How do I turn off the pop-up messages from Epson Event Manager in Windows 10?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I restore my product's default settings?
- How do I change the Power Off Timer setting?
- How do I change the Sleep Timer setting?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- How do I change from a Wi-Fi connection to a wired network connection?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I connect my WPS-enabled wireless router to my product?
- How do I connect my product to my wireless network using the product's control panel?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I check my product’s network status?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- What security measures does Epson recommend for its network products?
- How should I transport or store my product?
Try this step-by-step interactive guide if your printout appears blurry, smeared, faint, grainy, has gaps or white lines, or has incorrect colors.
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.
Try this step-by-step interactive guide to clear error messages that appear on the control panel.
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
This document provides complementary or late-breaking information to supplement your product documentation.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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